Frequently Asked Questions
Frequently asked questions
Delivery
How much does delivery cost?
Nothing. Delivery is free and tracked on every order to any Australian address, with no minimum spend.
How long will my order take?
1–2 business days to process, then 6–10 business days in transit — 7–12 business days in total. The
shipping rate at checkout shows the 6–10 business day transit window.
Do you deliver to regional addresses?
Yes, to every Australian state and territory. Remote addresses can sit at the longer end of the window.
Will I pay customs or duty?
No. Australian orders carry no additional duties, customs charges or handling fees. The price at checkout
is the full price.
How do I track my order?
You get a tracking link by email at dispatch. You can also use our
order tracking page. The first scan can take up to 48 hours to appear.
Sizing
Are your sizes Australian?
Yes — every size shown on this site is an Australian size.
How do AU sizes compare to US and UK?
For women's shoes, AU is the same as US: an AU 8 is a US 8, and a UK 6. For clothing, AU matches UK and
runs four numbers above US: an AU 10 is a US 6. Full tables are on our
size chart.
I'm between sizes — up or down?
Take the larger size, especially for boots you will wear with thicker socks.
Returns
Can I return something?
Yes. You have 30 days from delivery to return an unworn item with its tags attached, in its original box.
Who pays return postage?
You do, for change-of-mind returns. We pay when an item is faulty, damaged, incorrect or not as described.
We do not advertise free returns anywhere on this site.
How do I start a return?
Email info@dolarina.com with your order number and which items you want to return. We
reply within one business day with the return address.
How long do refunds take?
We process refunds within 5 business days of receiving the return. Your bank may take a further 3–5
business days to show it.
What are my rights if something is faulty?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major
failure you choose between a refund, a replacement, or keeping the item with compensation for the drop in
value. Full detail is on our Returns & Refund Policy.
Orders and payment
Which payment methods do you take?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. See our
payment methods page.
What currency are prices in?
Australian dollars (AUD). The checkout total is what leaves your account.
Can I cancel or change my order?
Email us as soon as you can. If it has not been dispatched we can cancel or amend it. After dispatch it has
to be handled as a return.
Do you offer a discount on multiple items?
Yes. Buy 2 and save 10%, 3 and save 15%, 4 and save 20%, 5 or more and save 25%. The discount is applied
automatically at checkout — there is no code to enter.
Products
Why don't your descriptions say what the shoes are made of?
Because we would only be repeating a supplier's claim we cannot verify. We describe what the photographs
show — shape, closure, heel, shaft, sole — and nothing more. If a specific detail matters, email us and we
will check before you order.
When do sandals come back?
Our summer line returns each December, in time for the Australian summer.
Contact
How do I reach a human?
Email info@dolarina.com or call +31647475132, Monday to Friday, 9:00 – 17:00 AEST. We reply to every message within one
business day.
Contact
Dolarina is a brand of LP Brands.
Email: info@dolarina.com
Phone: +31647475132
Registered address: Ten Katestraat 35, 6531 EE Nijmegen, Netherlands
Chamber of Commerce (KvK): 99576473 · VAT: NL004840035B33
Business hours: Monday to Friday, 9:00 – 17:00 AEST. We reply to every enquiry within one business day.