Shipping policy

Shipping Policy

Dolarina ships to every address in Australia. Delivery is free on every order, with tracking included. Please read this policy before you order so you know exactly what to expect.

At a glance

  • Delivery cost: free on all Australian orders — there is no minimum spend.
  • Processing time: 1–2 business days (Monday to Friday, excluding public holidays).
  • Transit time: 6–10 business days after dispatch.
  • Total delivery estimate: 7–12 business days from the moment you order.
  • Tracking: included on every order, emailed to you at dispatch.
  • Where we ship: all Australian states and territories, including regional addresses.

The delivery estimate shown on the shipping rate at checkout — Free Tracked Delivery — 6–10 business days — is the transit time after your parcel leaves our fulfilment partner. Add the 1–2 business day processing window to get the full estimate.

Order processing

Once your payment is confirmed we begin preparing your order. You will get an order confirmation email straight away, and a separate dispatch email with your tracking link once the parcel is on its way. Orders placed after 15:00 AEST, or on a weekend or public holiday, begin processing the next business day.

Tracking your order

Every order ships with tracking. Your dispatch email contains the tracking number and a link. You can also follow your parcel from our order tracking page at any time. Tracking information can take up to 48 hours to show its first scan after dispatch.

Delays

We aim to deliver inside the estimate above on every order. Delays can still happen for reasons outside our control — carrier backlogs, weather events, or peak periods such as Christmas. If your order passes 12 business days without arriving, email info@dolarina.com with your order number and we will chase it with the carrier and keep you updated until it is resolved.

Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. We cannot be held responsible for parcels delayed or lost because of an address error supplied at the time of ordering. If you spot a mistake, email us immediately — if the order has not yet been dispatched we can usually correct it.

Duties and taxes

All prices on this site are shown in Australian dollars. There are no additional duties, customs charges or handling fees payable on delivery for Australian customers — what you pay at checkout is the full price.

Lost or damaged parcels

If your parcel arrives damaged, photograph the packaging and the item and email us within 7 days of delivery. If tracking shows a parcel as delivered but you have not received it, contact us and we will open an investigation with the carrier. In either case your rights under the Australian Consumer Law apply.

Contact

Dolarina is a brand of LP Brands.
Email: info@dolarina.com
Phone: +31647475132
Registered address: Ten Katestraat 35, 6531 EE Nijmegen, Netherlands
Chamber of Commerce (KvK): 99576473 · VAT: NL004840035B33

Business hours: Monday to Friday, 9:00 – 17:00 AEST. We reply to every enquiry within one business day.